TERMS & CONDITIONS

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Terms & Conditions - Please read carefully

 

When placing an order, please provide all of the required information: 

  • Bride and Grooms names as you would like them to be displayed

  • Date and times of wedding ceremony and reception

  • Name and address of wedding and reception venues including postcodes

  • Contact details for queries and delivery

  • RSVP method and return date

  • Any additional information required for inserts

If these details are not provided on request, this may delay your order being started.

 

When booking a service please make sure you have allowed sufficient time, where possible, for your 

stationery to be produced and delivered and factoring any potential delays. However for your own peace of mind allow as much time as possible.

 

Orders can be placed by email to Canidoyouafavour@gmail.com, or online by filling in the online 

order form. If you are local to the Chelmsford area a consultation can also be arranged where orders can be placed.

 

Once you place an order a start date will be agreed, advising you when we will need additional 

information. It is important that these dates are adhered to, as we must respect the dates for our 

other clients.

 

All items required should be ordered when the original order is placed. If orders are placed in stages we cannot guarantee continuity of design, colour and materials. Once an order is in production the design cannot be changed. Additional quantities of items can be ordered no later than eight weeks before the agreed delivery date. These will be charged at the full rate and will not benefit from any discounts already applied. 

 

When ordering invitations we advise ordering up to five spare invitations to allow for additional guests or errors when addressing.

 

Additional invitations can be ordered after the delivery date but we cannot guarantee how quickly these will be produced. They will be charged at full price with a 5% surcharge to cover additional materials.

 

SAMPLES

 

You can request a sample in the colours you require prior to ordering, please refer to the Sample page for further details.

 

Samples can take up to 14 days to be delivered however may take longer during busy periods.

 

PROOFS

 

A proof of each item you order will be sent to you, including post box, table plan and guest book 

while we take every care in producing your proofs it is the clients responsibility to proof read any 

text prior to printing. Please ensure that you thoroughly check all details are correct and you are 

happy with the design. Once you have placed an order we will finalise wording with you and send you a final proof via email.

 

Once you receive your proof you can change any printed designs, wording and positions, however 

materials that have to be ordered such as card, ribbon and embellishments are not changeable at 

this time. Please make 100% sure that you are happy with your colour choices before placing an 

order.

 

Once you have confirmed with us that the proofs are correct all liability for mistakes fall to you the customer and Can I Do You a Favour will in no way be liable for any mistakes at this time.

 

Any changes made after proofs have been signed for and production has started will incur a charge.

 

If ordering Order of Service booklets where hymns are included a CCLI number from the church will be required for copyright purposes. Please contact your church to obtain this. 

 

PRICES AND PAYMENT

 

To secure an order a non-refundable deposit of 20% of the total order is required. The booking will not be confirmed without receipt of deposit and a completed order form.

 

Payment of the non-refundable deposit is understood to be acceptance of these terms and conditions.

 

Can I Do You a Favour reserves the right to change the prices on all of our merchandise at any time. 

However this does not apply once a booking has been confirmed.

 

Orders cancelled once in production will not be refunded and any costs incurred for the ordering of materials will also not be refunded if the order is cancelled four weeks before agreed production date.

 

Orders cancelled up to 3 months before the agreed production date will only be 75% refunded.

 

Table plans incur an additional delivery charge of £15.00

 

The outstanding balance will be required 4-6 weeks before the agreed start date. Late payment may delay the agreed start date. 

 

Payment can be made via Paypal, bank transfer, cash or cheque made payable to Mrs L Lane.

 

All goods remain the property of Can I Do You a Favour until paid for in full.


OUR PRODUCTS

 

All of our stationery is handmade, and therefore the client accepts there may be slight variations 

between products, this is not deemed faulty, this is what makes your wedding stationery personal 

and unique.

If product specifications from our suppliers change we will offer you an alternative of the same 

quality without an increase in price, unless you choose an alternative, which may result in an 

increase in cost.

Please be aware that our products and packaging are not suitable for children.

 

DELIVERY

 

Delivery to a local address will incur a fee depending on distance or can be collected in person.

All orders posted will be by courier or recorded Royal Mail. The cost will be added to your final payment.

For an additional payment special delivery can be arranged which insures your goods in the event of 

loss.

All orders are carefully packaged to avoided damage in transit. Can I Do You a Favour cannot be held 

liable for goods lost or damaged in transit and shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control. 

 

Can I Do You a Favour must be notified of any damages within 24 hours of receipt. 

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